Responsibilities include:

• Escalates calls and works with Level 2 to resolve issues
• Teaches users by answering questions, interpreting operating instructions, providing references
• Determines source of error by reviewing procedures and actions taken by user; instructs user to perform diagnostic procedures
• Resolves problems by issuing corrective instructions; consults with coworkers and vendors
• Performs customer Quality Assurance on weekly basis
• Improves programs by notifying programmers of problems; making recommendations
• Follows calls through to end resolution
• Carries after-hours pager on a rotating basis
• Assists in basic System Administration duties

Requirements:

• Two year technical degree or 1 to 2 years related experience; additional education/certification is a plus
• Experience with the following is a plus: HTML, MS Office, Windows 98/2000/2003/XP, MAC OS, hardware platforms, Outlook, Citrix and/or Terminal Services, Active Directory, VBScript
• Good communication skills, both verbal and written

We are passionately committed to offering a total compensation package - pay and benefits. Great employees and a great company are an unbeatable combination to help us win in the marketplace. Our paid-time-off (vacation and holidays) are industry leading. We believe hard work should be rewarded accordingly!

If you are interested in joining a technology leader in Software as a Service and on demand applications, please send resume and salary requirements to: