Wizmo Inc., an Eden Prairie based company, a leader in the Software as a Service (SaaS) industry is looking for an experienced Technical Support Analyst to join our team.

• Escalates calls and works with Level 2 to resolve issues
• Teaches users by answering questions, interpreting operating instructions, providing references
• Determines source of error by reviewing procedures and actions taken by user; instructs user to perform diagnostic procedures
• Resolves problems by issuing corrective instructions; consults with coworkers and vendors
• Performs customer Quality Assurance on weekly basis
• Improves programs by notifying programmers of problems; making recommendations
• Follows calls through to end resolution
• Carries after hours pager on a rotating basis
• Assists with basic System Administration duties

• Two year technical degree or 1-2 years related experience; additional education/certification a plus
• Experience with the following a plus: HTML, MS Office, Windows 95, 98, 2000, XP, MAC OS, hardware platforms, Outlook, Citrix & Active Directory, VBScript
• Good communication skills, both verbal and written

We are passionately committed to offering a total compensation package - pay and benefits. Great employees and a great company are an unbeatable combination to help us win in the marketplace. Our paid time-off programs (vacation and holidays) are industry leading. You work hard; you should be rewarded accordingly!

If you are interested in joining a technology leader please send resume and salary requirements to:

Human Resources
Wizmo Inc.
7646 Golden Triangle Drive
Eden Prairie, MN  55344
Fax: 952.983.3600
E-Mail Form
Equal Opportunity Employer
 
No phone calls please.